// advanced support

Advanced Support - What we support

eServers dedicated packages include an unbeatable basic managed services package. Using eServers as your dedicated server provider you can relax while we take care of maintaining the network, server hardware and basic server management 24hours a day 7days a week.

All dedicated servers packages include the following services:

Advice and troubleshooting

Initial server setup, configuration and consultation.

Advice and troubleshooting for all preinstalled/supported software issues.

Server monitoring and support

Full hardware support.

Full support of control panels offered.

24/7 support desk access.

24/7 emergency access support number.

24/7 system reboots via support desk and emergency phone.

24/7 instant system reboots via power control unit.

System upgrades and patches

Full upgrade hardware support.

Security patches installation.

Linux kernel upgrades and patches.

Installation of basic modules.

Why Choose eServers?

Network - Advanced network provides fast, secure and reliable connections to the internet.

Customer Care - Experienced and knowledgeable support staff on hand 24 hours a day 7 days a week.

S.L.A. - 99.9% network uptime guarantee with 100% uptime consistently achieved every month since February 2003.